Frequently Asked Questions

  How do I activate my Neos wearable?

Option A: Connect your payment card via Fidesmo Pay using the link in your Order Confirmation email within 24 hours so your wearable can be shipped with your payment card pre-connected but inactive.

Option B: Connect your payment card yourself after receiving your wearable, using the Fidesmo Pay app. Check more on the how-to page.

How do I pay with my wearable?

It is even easier. You tap and pay by approaching the wearable very close to the payment terminal, as with your contactless payment cards.

Your payment card information is never transferred to the wearable; only a reference number identifies your card during a purchase. The wearable itself utilises the same security infrastructure as Chip and PIN cards.

What if my wearable is lost or stolen?

If your wearable is lost or stolen, you must block payments. You can always call your bank, which will help you block the wearable. You can also use the Fidesmo iOS app, Android app, or Self-Service Portal to remove a payment card from your wearable.

Still, you can use your physical payment card as usual even if you have suspended your wearable; only the wearable is suspended from making payments.

Is my Neos wearable water-resistant?

Neos payment wearables are built to keep up with your active lifestyle. Whether you're hitting the gym, washing dishes, or caught in the rain, they're designed to handle whatever your day brings. For swimming, especially in chlorinated pools, you should remove them.

Can I pay with my wearable worldwide?

Tokenisation technology securely connects any supported payment card to the wearable. Then, your Neos wearable can be used for paying worldwide, wherever your card is accepted, as long as the terminal supports contactless payments.