Frequently Asked Questions

How do I activate my Neos wearable?

It is easy. During check-out, you choose one of your supported payment cards and connect your wearable by following the wizard instructions. It will not take you more than three minutes.

Otherwise, as soon as you receive your Neos wearable, you can download the Fidesmo app from the Google Play Store and use your Android (NFC-enabled) phone to connect a supported payment card and manage your Neos wearable.

How do I pay with my wearable?

It is even easier. You tap and pay by approaching the wearable very close to the payment terminal, as with your contactless payment cards.

Your payment card information is never transferred to the wearable; only a reference number is used to identify your card during a purchase. The wearable itself utilises the same security infrastructure as Chip and PIN cards.

What if my wearable is lost or stolen?

If your wearable is lost or stolen, you must block payments. You can always call your bank, which will help you block the wearable. You can also use the Fidesmo iOS app, Android app, or Self-Service Portal to remove a payment card from your wearable.

Still, your physical payment card can be used just as usual even if you have suspended your wearable; it’s just the wearable that is suspended from making payments.

Is my Neos wearable waterproof?

Can I pay with my wearable worldwide?

Tokenisation technology securely connects any supported payment card to the wearable. Then, your Neos wearable can be used for paying worldwide, wherever your card is accepted, as long as the terminal supports contactless payments.