Privacy Policy

Responsible for data processing is:

Neos Beyond Payments 
190 Syngrou Avenue
17671 Kallithea - Athens
Greece 

Thank you for your interest in Neos Pay online shop. The protection of your privacy is very important to us. Below we inform you in detail about the handling of your data.

1. Access data and hosting

You can visit our websites without providing any personal information. Each time a website is accessed, the web server only automatically saves a so-called server log file, which contains the name of the requested file, your IP address, date and time of access, transferred data volume and the requesting provider (access data) and documents the access.
This access data is evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our services. Pursuant to Art. 6 para. 1 sentence 1 lit. f DSGVO, this serves to safeguard our predominantly legitimate interests in a correct presentation of our offer as part of a balancing of interests. All access data will be deleted at the latest seven days after the end of your page visit.

Hosting services by a third party provider
In the context of processing on our behalf, a third party provider provides us with the services of hosting and display of the website. This serves to safeguard our predominantly legitimate interests in a correct presentation of our offer within the framework of a weighing of interests. All data collected within the framework of the use of this website or in the forms provided for this purpose in the online shop as described below will be processed on its servers. Processing on other servers only takes place within the framework described here. This service provider is located within a country of the European Union or the European Economic Area.

2. Data collection and use for contract processing and opening of a customer account

We collect personal data when you voluntarily provide us with it in connection with your order or when contacting us (e.g. via contact form or e-mail). Mandatory fields are marked as such, because in these cases we need the data to process the contract or to process your contact and you cannot send the order or contact without their information. Which data is collected can be seen from the respective input forms. We use the data provided by you pursuant to Art. 6 Para. 1 S. 1 lit. b DSGVO to process contracts and your enquiries. If you have given your consent to this in accordance with Art. 6 Para. 1 S. 1 lit. a DSGVO by deciding to open a customer account, we will use your data for the purpose of opening a customer account. After complete completion of the contract or deletion of your customer account, your data will be restricted for further processing and deleted at the end of the tax and commercial retention periods, unless you have expressly consented to further use of your data or we reserve the right to use more data, which is permitted by law and about which we inform you in this statement. The deletion of your customer account is possible at any time and can take place either by a message to the contact possibility described below or over a function intended for it in the customer account.

3. Data transfer

In order to fulfil the contract pursuant to Art. 6 Para. 1 S. 1 lit. b DSGVO, we pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. Depending on which payment service provider you select in the ordering process, we will pass on the payment data collected for this purpose to the credit institution and payment service provider commissioned by us or to the selected payment service in order to process payments. In some cases, the selected payment service providers also collect this data themselves if you create an account there. In this case, you must register with the payment service provider using your access data during the ordering process. In this respect, the data protection declaration of the respective payment service provider shall apply.

We use payment service providers and shipping service providers based in a country outside the European Union. The transmission of personal data to these companies only takes place within the framework of the necessity to fulfil the contract.

4. E-mail newsletter

If you subscribe to our newsletter, we will use the data required for this purpose or provided separately by you in order to send you our e-mail newsletter regularly on the basis of your consent pursuant to Art. 6 Para. 1 S. 1 lit. a DSGVO.

Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact person described below or via a link provided for this purpose in the newsletter. After you unsubscribe, we will delete your e-mail address unless you have expressly consented to the further use of your data or unless we reserve the right to use further data that is permitted by law and about which we inform you in this declaration.

5. Cookies and web analysis

In order to make visiting our website attractive and to enable the use of certain functions, to display suitable products or for market research, we use so-called cookies on various pages. This serves to safeguard our predominantly legitimate interests in an optimised presentation of our offer in accordance with Art. 6 para. 1 sentence 1 lit. f DSGVO within the scope of a weighing of interests. Cookies are small text files that are automatically stored on your terminal device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your end device and enable us to recognize your browser during your next visit (persistent cookies). You can find the duration of the storage in the overview in the cookie settings of your web browser. You can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them or whether to exclude the acceptance of cookies in certain cases or in general. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. These can be found for the respective browsers under the following links:

Internet Explorer™: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

Safari™: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/12.0/mac/10.14 

Chrome™: https://support.google.com/chrome/answer/95647?hl=delrm=en

Firefox™ https://support.mozilla.org/en-US/kb/disable-third-party-cookies

Opera™ : https://help.opera.com/en/latest/web-preferences/#cookies

If cookies are not accepted, the functionality of our website may be restricted.

In the context of Google Analytics (see below), this website also uses the so-called DoubleClick cookie, which enables your browser to be recognised when you visit other websites. This serves to safeguard our predominantly legitimate interests in an optimal marketing of our website in accordance with Art. 6 Para. 1 S. 1 lit. f DSGVO within the scope of a weighing of interests. The information automatically generated by the cookie about your visit to this website will generally be transmitted to and stored by Google on servers in the United States. The IP address is shortened by activating IP anonymisation on this website before transmission within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. The anonymous IP address transmitted by your browser as part of Google Analytics is not merged with other Google data.

Google will use this information to compile reports on website activity and to provide other services relating to website activity. This serves to safeguard our predominantly legitimate interests in an optimal marketing of our website in accordance with Art. 6 Para. 1 S. 1 lit. f DSGVO within the scope of a weighing of interests. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. After purpose discontinuation and end of the employment of Google DoubleClick by us the data raised in this connection are deleted.
Google Double Click is an offer from Google Ireland Limited, a company incorporated and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland. (www.google.de).
Where information is transmitted to and stored by Google on servers located in the United States, the U.S. company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here. For companies certified under the Privacy Shield, an appropriate level of data protection will be determined on the basis of the agreements between the USA, the European Commission and Switzerland.

You can also contact the Digital Advertising Alliance to find out about the use of cookies and to configure your settings. Finally, you can set your browser so that you are informed about the setting of cookies and decide individually on their acceptance or exclude the acceptance of cookies in certain cases or generally. If cookies are not accepted, the functionality of our website may be restricted.

6. Use of Google (Universal) Analytics for web analysis

This website uses Google (Universal) Analytics for web page analysis. The web analysis service is provided by Google Ireland Limited, a company incorporated and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.de). This serves to safeguard our predominantly legitimate interests in an optimised presentation of our offer in accordance with Art. 6 para. 1 sentence 1 lit. f DSGVO within the scope of a weighing of interests. Google (Universal) Analytics uses methods that allow an analysis of the use of the website by you, such as cookies. The automatically collected information about your use of this website is usually transferred to a Google server in the USA and stored there. By activating IP anonymisation on this website, the IP address is shortened before transmission within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. The anonymous IP address transmitted by your browser as part of Google Analytics is not merged with other Google data. The data collected in this context will be deleted after the purpose and end of the use of Google Analytics by us.

Where information is transmitted to and stored by Google on servers located in the United States, the U.S. company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here. As a result of this agreement between the USA and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.

You can prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) and Google from processing this data by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en

This website also uses Google Signals. This is an extension function of Google Analytics that enables so-called "cross-device tracking". This means that if your Internet-enabled devices are linked to your Google Account, Google can generate reports on usage patterns (especially cross-device traffic) even if you switch devices. Google will use data for this purpose if you have activated the setting "personalised advertising" in your Google account.
This serves to safeguard our predominantly legitimate interests in an optimised presentation of our offer in accordance with Art. 6 para. 1 sentence 1 lit. f DSGVO within the scope of a weighing of interests.
We do not process personal data in this respect, we only receive statistics based on Google Signals.
You can deactivate the setting "personalised advertising" in your Google account at any time and thus object to a recording by Google Signals.

7. Advertising via marketing networks

Google Ads Remarketing
We use Google Ads to promote this site in Google search results and on third-party websites. When you visit our website, the so-called remarketing cookie is set by Google, which automatically enables interest-based advertising by means of a pseudonymous cookie ID and on the basis of the pages you visit. This serves to safeguard our predominantly legitimate interests in an optimal marketing of our website in accordance with Art. 6 Para. 1 S. 1 lit. f DSGVO within the scope of a weighing of interests. The data collected in this context will be deleted after the purpose and end of the use of Google Ads Remarketing by us.

Additional data processing will only take place if you have consented to Google linking your web and app browsing history to your Google Account and using information from your Google Account to personalize ads you see on the web. In this case, if you are logged in to Google during your visit to our website, Google will use your information in conjunction with Google Analytics data to create and define target audience lists for cross-device remarketing. Google will temporarily link your personal data with Google Analytics data in order to form target groups.

Google Ads is an offer from Google Ireland Limited, a company incorporated and operated under the laws of Ireland with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.de).
Where information is transmitted to and stored by Google on servers located in the United States, the U.S. company Google LLC is certified under the EU-US Privacy Shield.
A current certificate can be viewed here. As a result of this agreement between the USA and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.

You can also contact the Digital Advertising Alliance to find out about the use of cookies and to configure your settings.

Google Fonts
This website contains the script code "Google Fonts". Google Fonts is an offer from Google Ireland Limited, a company incorporated and operated under the laws of Ireland and located at Gordon House, Barrow Street, Dublin 4, Ireland. (www.google.de). This serves to protect our predominantly legitimate interests in a uniform presentation of the contents on our website in accordance with Art. 6 Para. 1 lit. f) DSGVO.
In this context, a connection is established between the browser you use and the Google servers. This gives Google knowledge that our website has been accessed via your IP address.
Where information is transmitted to and stored by Google on servers located in the United States, the U.S. company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here. As a result of this agreement between the USA and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.
Further information about the data processing by Google can be found in Google's privacy policy.

Our online presence on Facebook, Google, Instagram
Our presence on social networks and platforms serves a better, active communication with our customers and prospects. There we inform about our products and current special offers.
When you visit our online presence in social media, your data may be automatically collected and stored for market research and advertising purposes. So-called user profiles are created from this data using pseudonyms. These can be used, for example, to place advertisements inside and outside the platforms that presumably correspond to your interests. For this purpose, cookies are usually used on your terminal device. The visitor behaviour and the interests of the users are stored in these cookies. Pursuant to Art. 6 para. 1 lit. f., this serves the following purpose DSGVO, the safeguarding of our predominantly legitimate interests in an optimised presentation of our offer and effective communication with customers and interested parties within the scope of a weighing of interests. If you are asked by the respective social media platform operators for their consent to data processing, e.g. with the help of a checkbox, the legal basis for data processing is Art. 6 Para. 1 lit. a DSGVO.
Insofar as the aforementioned social media platforms have their headquarters in the USA, the following applies: The European Commission has issued an adequacy decision for the USA. This goes back to the EU-US Privacy Shield. A current certificate for the respective company can be viewed here.
The detailed information on the processing and use of the data by the providers on their pages as well as a contact option and your rights in this regard and setting options to protect your privacy, in particular opt-out options, please refer to the below linked data protection information of the providers. Should you need any help in this regard, please do not hesitate to contact us.
Facebook: https://www.facebook.com/about/privacy/

The data will be processed on the basis of an agreement between jointly responsible parties pursuant to Art. 26 DSGVO, which you can view here:
https://www.facebook.com/legal/terms/page_controller_addendum

Google/ YouTube: https://policies.google.com/privacy
Instagram: https://help.instagram.com/519522125107875

Opt-Out:
Facebook: https://www.facebook.com/settings?tab=ads
Google/ YouTube: https://adssettings.google.com/authenticated
Instagram: https://help.instagram.com/519522125107875

8. contact possibilities and your rights

As a data subject, you have the following rights:

  • pursuant to Art. 15 DSGVO, you have the right to request information about your personal data processed by us to the extent specified therein;
  • pursuant to Art. 16 DSGVO, you have the right to demand the immediate correction of incorrect or incomplete personal data stored by us;
  • in accordance with Art. 17 DSGVO the right to demand the deletion of your personal data stored by us, unless further processing
    is necessary - to exercise the right to freedom of expression and information;
    - to fulfil a legal obligation;
    - for reasons of public interest or
    - to assert, exercise or defend legal
    claims;
  • pursuant to Art. 18 DSGVO, you have the right to request the restriction of the processing of your personal data insofar as
    - the accuracy of the data is disputed by you;
    - the processing is unlawful, but you refuse to delete it;
    - we no longer need the data, but you need it to assert, exercise or defend legal claims or
    - you have lodged an objection to the processing pursuant to Art. 21 DSGVO;
  • Pursuant to Art. 20 DSGVO, you have the right to receive the personal data you have provided to us in a structured, common and machine-readable format or to request transmission to another responsible party;
  • the right to complain to a supervisory authority pursuant to Art. 77 DSGVO. As a rule, you can contact the supervisory authority at your usual place of residence or workplace or at our company headquarters.

If you have any questions regarding the collection, processing or use of your personal data, for information, correction, restriction or deletion of data as well return as consent given or objection to a specific use of data, please contact us directly via the contact data in our imprint.

9. Right of objection

If we process personal data as explained above in order to safeguard our predominantly legitimate interests in the context of a weighing of interests, you can object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you may exercise this right at any time as described above. Insofar as processing is carried out for other purposes, you are only entitled to object if there are reasons arising from your particular situation.

After exercising your right of objection, we will not process your personal data further for these purposes unless we can prove compelling reasons for processing worthy of protection which outweigh your interests, rights and freedoms, or if the processing serves the assertion, exercise or defence of legal claims.

This does not apply if the processing is carried out for the purposes of direct marketing. Then we will not further process your personal data for this purpose.