Right of Withdrawal

Under European Union consumer protection law, if you are an EU buyer, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

How to exercise your right of withdrawal

Please email us to submit your withdrawal request. You will receive an email confirmation once your request has been received.

Withdrawal Request Email

Please send the following information to info@neospay.com:

Your full name
Your email address
Order number
Date of purchase
Description of the product(s) you wish to return

What happens next?

Once we receive your withdrawal request, we will send you a confirmation by email. You must return the goods, which must be unused and in the same condition you received them, within 14 days of notifying us of your withdrawal. We will refund your payment within 14 days of receiving the returned goods.