How do payment wearables work?

You can tap and pay at any contactless payment terminal using your Neos wearable, just as you would with your payment card. Neos payment wearables are battery-free, so there is nothing to charge - wear, tap and pay!

3 simple steps:

1. Choose your Neos wearable

Choose the Neos wearable that best fits your style and everyday life. Our payment-enabled wearables combine design with fast, convenient contactless payments, without a battery or charging.

2. Make sure your payment card is supported

Before ordering, make sure that Fidesmo Pay supports your payment card. Card availability depends on your bank or card issuer.

Once connected and activated, you can use your Neos wearable at contactless payment terminals worldwide, wherever your payment card is accepted.

Check the complete list of supported cards or check your card compatibility here.

3. Connect your payment card

You have two ways to connect a supported payment card to your Neos wearable:

Option 1 - Connect before your wearable is shipped

After completing your order, you will receive an Order Confirmation email from Neos.

In the email, you will find a “Connect Fidesmo Pay” button next to each eligible wearable you have purchased. Click the button and follow the secure Fidesmo Pay process to connect your chosen payment card.

Please complete this process within 24 hours of receiving your Order Confirmation email. After this period, your order may enter the shipping process, and we can no longer guarantee we can pre-connect your payment card to your wearable before dispatch.

Using this option allows us to securely provision your selected payment card to your Neos wearable before dispatch.

If your order contains more than one eligible Neos wearable, you will see a separate “Connect Fidesmo Pay” button for each one. This means you can choose a different supported payment card for each wearable.

If your wearable is shipped without a pre-connected payment card, you can still connect a supported payment card yourself after receiving it, subject to the smartphone compatibility requirements described below.

Once you receive a wearable with a pre-connected card, follow the included instructions to complete the final activation before making your first contactless payment.

Option 2 - Connect using your smartphone

You can also connect a supported payment card yourself after receiving your Neos wearable, using the Fidesmo Pay app and a compatible NFC-enabled smartphone.

Download the Fidesmo Pay app for Android or iOS and follow the on-screen instructions to connect and activate your supported payment card.

Important notice for the Cocoon collection only: Due to the secure-element technology used in Neos Cocoon collection bracelets, connecting a payment card directly to the wearable via smartphone is supported only on compatible NFC-enabled Android devices. If you use an iPhone and purchase a Cocoon wearable, you must use the “Connect Fidesmo Pay” button in your Order Confirmation email within 24 hours of receiving it if you want your payment card to be pre-connected before shipping. Once you receive your Cocoon wearable with your payment card pre-connected, you can complete the final activation using either an iOS or Android device.

Once your card has been connected and activated, your Neos wearable is ready for contactless payments - with no battery and no charging required.

Need help? Visit our FAQs or contact us, and we’ll be happy to assist.

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